FAQ

ARE THE PRODUCTS OF THE ORIGINAL BRAND?

Yes! We are working exclusively with the manufacturer/ designer and we’re proud to be given their trust to carry their brands  and share the same values with them.


ARE THE PRODUCTS SAFE FOR BABIES TO PUT IN THEIR MOUTH?

Don't worry, as we only source toys which are absolutely safe for your children.

All colours and oils from our toys are certified in accordance with the EN 71 and ASTM 963 standards and are recommended for use on children’s toys. 


WHAT ARE THOSE MARKINGS ON MY WOODEN TOYS?

We love wood because it‘s a natural material which will always have various markings that show up in our products, making each one unique. You'll notice visible wood grain, knots and occasional black stripes which are perfectly normal. Wooden toys are always one a kind, carrying unique marks made by nature. Wood grain has changing structures and colors which serve as proof of its natural origins. The unique variations are proof of quality, not defects.


HOW CAN I CLEAN MY WOODEN TOYS?

If you want to remove dirt, simply wipe gently with a damp cloth and a little soapy water (if necessary). When drying, please do not place near the air con/ air humidifiers otherwise you might damage the wood. Allow to dry at room temperature and never clean wooden toys with disinfectant or hot water.


DO I NEED AN ACCOUNT TO ORDER?

Yes, you have to register and create a new account to purchase our product(s) and also it can help speed up the checkout and payment process. However, if you have any questions, you can reach us at our Whatsapp link at the bottom right of our page ☺



HOW CAN I PAY?

Payment can be made via Bank Transfer (BCA & Mandiri)/ Go-Pay/ Mandiri Bill/ BNI VA/ Permata VA and also Credit Cards.


HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Standard orders are typically processed between 2-4 business days, excluding weekends and holidays. Kindly Whatsapp us or email order@paperplanetoys.com if you have any question about your order. 

For pre-order items or out of stock items please contact us at order@paperplanetoys.com to obtain an estimation on the delivery time.



SHIPPING
We use SiCepat for national orders (Indonesia) and Gojek Instant & Same Day delivery for Jakarta area.