Terms & Conditions



In order to make your shopping experience smooth and enjoyable, Paper Plane Toys Official webstore encourages you to kindly read through the following terms and conditions before placing your order.

  

SIGNING UP FOR AN ACCOUNT

Signing up will not only make your shopping experience faster, you will also be able to get our latest updates that you do not want to miss. Be sure to share your most current information with us. Don't worry, your information will be safe with us. Enjoy the benefits of being a member by saving your personal details so you can make your check out process faster at every transaction. You can also manage your account, change your address, and review your order.

 

ORDER HANDLING 

You can order any of our product(s) as long as they are still available. Products in high demand may be sold out really quick, so please note that adding items to your shopping bag, does not mean the items are reserved for you - you will have to settle the payment to reserve the products.

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if the product is out of stock and somehow the system fails/errors. We will refund your payment completely.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices shown on our webstore are in Indonesian Rupiahs (IDR) and are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


PAYMENT & CONFIRMATION

Payment can be made via Bank Transfer (via BCA & Mandiri)/ Go-Pay/ Mandiri Bill/ BNI VA/ Permata VA and Credit Cards.

Payment should be made strictly in 24 hours (1 day) after checking out. We will automatically send an invoice with the details of your order via email. If you can't transfer and confirm within 24 hours, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products. Confirmation should be made strictly after you have paid your order. You can make the confirmation easily by clicking on the 'PAYMENT CONFIRMATION' link. Be sure to keep your order ID on hand so you can confirm your order.

 

BANK ACCOUNT INFORMATION

BCA: 6250 328 352 a/n Irene Wiranata

Mandiri: 1180 060 183 042 a/n Irene Wiranata

 

REFUNDS POLICY

Unfortunately we cannot accept refunds/ exchanges for change of mind. We will happily replace faulty items if a product has slipped through our high levels of quality control, please let us know immediately (within  14 days) by emailing us at hello@paperplanetoys.com. Products are considered faulty if they are received damaged. Damage as a result of wear and tear are not considered to be faulty. Please ensure you follow all care instructions carefully. We may ask you to send a photograph or return the faulty item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within five to ten business days.

 

PRIVACY POLICY 

Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details.

 

INTELLECTUAL PROPERTY RIGHTS 

All content from PAPER PLANE TOYS webstore are not permitted to be used for any public purposes. Content also includes any graphics, logos, photographs, image rights, video or text displayed at www.paperplanetoys.com. Any reproduction, copying, or foregoing of the content are prohibited. As Paper Plane Toys are working closely with the original brands, that means all their product images and logos are also protected by copyright.


IMPORTANT INFO ABOUT WOODEN TOYS: We love wood because it‘s a natural material which will always have various markings that show up in our products, making each one unique. You'll notice visible wood grain, knots and occasional black stripes which are perfectly normal. Wooden toys are always one a kind, carrying unique marks made by nature. Wood grain has changing structures and colors which serve as proof of its natural origins. The unique variations are proof of quality, not defects. 

By ordering products at Paper Plane Toys, you agree to be bound by our T&C.

Thank you for shopping at Paper Plane Toys :)